(Let's see you find a non-copyrighted picture of the Rogers Cable box that doesn't have a cat on it!!!)
If you just picked up a Rogers Cable Set-Top-Box, installed it on your TV, and now you're trying to control the volume with the provided Remote Control, you may notice that every time you press Volume + or Volume -, the TV light on the Remote Control goes on, and the volume doesn't change.
This is happening because the "Global Volume Control" on your Rogers Remote Control has been locked by default to one device, your TV. And since your TV code has not been programmed into the Remote Control, it is doing nothing.
Now, one would think that having the Rogers Set-Top-Box Remote Control on default control the volume of the...Rogers Set-Top-Box, but hey, who am I to question the all-powerful and all-controlling Rogers Cable... Oh Rogers, I dare not mock thee...
Anyway, after some searching (when having to deal with this issue myself today), I was able to find the steps required in order to fix this issue. I've included those steps here below for your reference:
How to Enable Volume Control for the Rogers Set-Top-Box
1. On the remote control, press and hold SETUP until the last-selected device key blinks twice, then release SETUP.
2. Enter 9 - 9 - 3. The last-selected device key will blink twice.
3. Press "Cable". The selected device key will blink twice.
4. Now, when you press VOL +, VOL -, or MUTE, the volume of the selected device (Cable) can be controlled regardless of mode.
That's it! If you were having this problem, I hope this helped you out!
Now, just in case you wanted some further info about your Rogers Remote Control, I've taken the liberty of finding the Official Rogers site where all of that vital information is located. Here it is: How do I use the Remote Control?
Lastly, in case you have any other questions about your Rogers Personal TV, I've included the links to their FAQs (SOURCE: Rogers.com - Using Personal TV - FAQ) below for your reference.
How do I create and manage my PINs?Good luck and Happy Channel Surfing!
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http://www.flickr.com/photos/andrewcurrie/3287862831/sizes/l/ by Andrew Currie on flickr